Pepticeuticals respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how it is used and the rights available to you.
Who We Are
Pepticeuticals is the data controller responsible for the personal information collected through this website.
Email: support@pepticeuticals.co.uk
Information We Collect
Depending on how you use our website, we may collect:
- Your name, billing address and delivery address.
- Your email address and telephone number.
- Account details, username and encrypted password.
- Order, transaction and customer-support information.
- Limited payment information provided through our payment service providers. We do not normally store complete card details.
- Technical information including your IP address, browser, device, operating system and website activity.
- Marketing preferences and communications you send to us.
How We Use Your Information
We may use personal information to:
- Process, fulfil and deliver orders.
- Manage payments, refunds and transaction records.
- Create and maintain customer accounts.
- Respond to questions and provide customer support.
- Send order confirmations and service-related notices.
- Prevent fraud, abuse and security threats.
- Maintain and improve our website and services.
- Comply with legal, tax and accounting obligations.
- Send marketing communications where you have consented or where otherwise legally permitted.
Our Lawful Bases
We rely on one or more of the following lawful bases:
- Contract: to process an order or provide a service you requested.
- Legal obligation: to comply with applicable tax, accounting, regulatory or legal requirements.
- Legitimate interests: to operate and secure our business, prevent fraud, improve our services and respond to customers.
- Consent: where you have actively agreed to marketing or non-essential cookies.
Payments
Payments may be processed by independent payment providers. These providers may collect and process payment information under their own privacy policies and security procedures.
Pepticeuticals does not sell your payment information and does not normally receive or store your complete payment-card details.
Sharing Your Information
We may share information only where necessary with trusted service providers, including:
- Payment processors and financial service providers.
- Delivery, courier and fulfilment providers.
- Website hosting, email and technical-support providers.
- Analytics, security and fraud-prevention providers.
- Professional advisers, regulators and public authorities.
We do not sell or rent your personal information to third parties. Service providers may only use information as required to perform their services or meet legal obligations.
Cookies
Our website may use essential cookies required for features such as shopping baskets, checkout, account access, security and remembering privacy choices.
With your permission, we may also use analytics or marketing cookies. You can accept, reject or manage non-essential cookies through our cookie-consent controls. You may also control cookies through your browser settings.
Disabling essential cookies may prevent certain website features from operating correctly.
International Data Transfers
Some service providers may process information outside the United Kingdom. Where this occurs, we use providers and safeguards designed to provide an appropriate level of protection, such as recognised adequacy regulations or approved contractual protections.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
- Order and transaction records may be retained for up to six years after the relevant accounting period, where required.
- Account information is normally retained while the account remains active and for a reasonable period afterwards.
- Customer-support communications are retained only as long as necessary to resolve enquiries and maintain appropriate records.
- Marketing information is retained until consent is withdrawn, you unsubscribe or it is no longer required.
Data Security
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.
No online system can guarantee complete security. You are responsible for keeping your account password confidential and notifying us if you suspect unauthorised account activity.
Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information.
- Request restriction of certain processing.
- Object to certain uses of your information.
- Request transfer of eligible information.
- Withdraw consent at any time where processing relies on consent.
To exercise a right, contact us using the information below. We may need to verify your identity before processing a request.
Complaints
Please contact us first if you have concerns about how we process your personal information so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office through ico.org.uk .
Children’s Privacy
Our website and products are not directed towards children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can review and, where appropriate, remove it.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements. The revised version will be published on this page with an updated revision date.
Privacy Questions?
Contact Pepticeuticals at support@pepticeuticals.co.uk if you have questions or would like to exercise your data-protection rights.
