We aim to process and dispatch every order carefully and efficiently. Please review the information below before completing your purchase. Delivery dates are estimates and are not guaranteed.
Order Processing
Orders are normally prepared within 1–2 business days.
Secure Packaging
Products are carefully packaged to protect them during transit.
Order Tracking
Tracking details are provided when the selected service supports it.
Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received and verified.
Orders placed during weekends or public holidays will begin processing on the next business day.
Processing times may be longer during product launches, promotional periods, public holidays or periods of unusually high demand.
Shipping Charges
Available delivery methods and their charges will be displayed during checkout before payment is completed.
Shipping costs may vary according to the delivery destination, parcel weight, selected service and order value.
Estimated Delivery Times
Estimated delivery times will depend on the destination and shipping service selected during checkout.
- Domestic orders are generally delivered within 2–5 business days after dispatch.
- International orders may require 5–15 business days or longer, depending on the destination and customs procedures.
Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking updates may take up to 24–48 hours to appear after the courier receives the parcel.
Correct Delivery Information
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Additional shipping charges may apply if an order is returned because an incorrect or incomplete address was provided.
Delayed or Missing Orders
If an order has not arrived within the estimated delivery period, check the tracking information and confirm that the delivery address supplied during checkout is correct.
Please contact us if there has been no tracking update for several business days or the parcel is significantly overdue. We will review the available information and, where appropriate, contact the courier.
Damaged Packages
If your order arrives damaged, contact us as soon as possible after delivery.
Please retain:
- The original packaging and shipping label.
- The damaged product and all packaging materials.
- Clear photographs showing the parcel and affected items.
- Your order number and a description of the issue.
This information may be required to review the issue and submit a claim to the courier.
International Orders
International customers are responsible for confirming that the ordered products may be legally imported into their destination.
Import duties, customs charges, taxes and handling fees are not included in the product or shipping price unless specifically stated during checkout.
Pepticeuticals is not responsible for delays caused by customs inspections or for charges imposed by local authorities.
Returned or Refused Parcels
Parcels returned because of an incorrect address, failed delivery, non-collection, refusal or unpaid customs charges may be subject to additional delivery and handling costs.
Any approved refund will be considered only after the returned parcel has been safely received and inspected. Original shipping charges are generally non-refundable.
Changes to This Policy
We may update this Shipping Policy when our services, couriers or delivery procedures change. The latest version published on this page will apply to future orders.
Need Help With an Order?
Contact our customer-support team through the website and include your order number so we can review your enquiry.
